Privacy Policy
Effective Date: December 10th, 2024
This Privacy Policy ("Policy") explains how Compaytence LLP ("Company," "we," "us," or "our") collects, uses, and protects your personal information when you access and use our website, services, and platforms (collectively, the "Services"). We are committed to safeguarding your privacy and ensuring the security of your personal data. By using our Services, you consent to the collection and use of your personal information as described in this Policy.
1. Information We Collect
1.1 Personal Information:
We may collect personal information that you voluntarily provide to us when you engage with our Services, register for an account, complete forms, or contact us. This information may include, but is not limited to:
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Name, business name, and contact information (email address, phone number, etc.)
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Business-related data, such as industry type, company size, and payment processor details
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Payment-related information, including financial account details, where necessary for payment optimization, reserve recovery, or processing support
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Any information you provide as part of inquiries, consultations, or support requests
1.2 Usage Information:
We may automatically collect non-personal information related to your interaction with our website and Services, such as:
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IP address, browser type, device type, and operating system
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Geographic location (based on IP address)
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Usage data and activity patterns on our website (pages visited, session times, referral sources)
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Data collected via cookies, web beacons, and similar tracking technologies
1.3 Sensitive Information:
We do not intentionally collect sensitive personal data, such as racial or ethnic origin, health information, or biometric data, unless it is required to fulfill our Services and you explicitly provide consent.
2. How We Use Your Information
2.1 Service Provision:
We use the information we collect to provide, improve, and customize our Services, which may include but are not limited to:
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Payment optimization strategies, fee reduction, and currency conversion support
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Recovery of funds in reserve accounts, including interactions with payment processors, banks, or other financial institutions
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Assistance with the reinstatement of payment processing capabilities
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Providing you with customized consulting and business support related to online payment processing
2.2 Communication and Marketing:
We may use your personal information to:
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Respond to your inquiries, questions, and service requests
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Send updates, notifications, and relevant information regarding our Services
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Provide promotional offers, newsletters, and other marketing materials (if you have opted to receive them)
2.3 Compliance and Legal Obligations:
We may use or disclose your personal information if required by applicable laws, legal processes, or government requests, or to protect our rights, property, or safety, as well as the rights, property, or safety of our users, partners, and affiliates.
3. Sharing of Information
We may share your personal information with trusted third-party service providers, partners, and affiliates to facilitate our Services. This includes:
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Payment Processors and Financial Institutions – To recover reserve funds, reinstate processing capabilities, and provide payment consulting.
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Service Providers – Providers of IT, security, customer support, hosting, and technical infrastructure.
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Legal and Regulatory Authorities – As required by law, court orders, or government regulations.
We do not sell, rent, or trade your personal information with third parties for marketing purposes.
4. Data Security
4.1 Security Measures:
We implement appropriate technical, administrative, and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our measures include:
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Secure servers, firewalls, and encryption technologies
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Role-based access controls and two-factor authentication for system administrators
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Regular audits, security testing, and vulnerability scans
While we strive to protect your personal information, no method of data transmission or storage is 100% secure. We encourage you to use secure devices and protect your login credentials when accessing our Services.
4.2 Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes described in this Policy or as required by law. If you request to have your data deleted, we will comply in accordance with applicable laws and regulations.
5. Cookies and Tracking Technologies
5.1 Use of Cookies:
Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and customize content. Cookies help us recognize your browser, store your preferences, and track user interactions with our website.
5.2 Managing Cookies:
You can control cookies through your browser settings. You may also opt out of certain tracking mechanisms, but doing so may affect the functionality of our Services.
6. Your Rights and Choices
6.1 Your Privacy Rights (GDPR, CCPA, and Other Jurisdictions):
Depending on your location, you may have the following rights regarding your personal data:
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Access and Portability: Request access to your data and obtain a copy of your personal information.
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Correction: Request corrections or updates to inaccurate or incomplete data.
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Deletion: Request the deletion of your data where applicable by law.
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Objection: Object to the processing of your personal information for marketing purposes.
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Data Portability: Request to have your data transferred to another service provider, where feasible.
6.2 How to Exercise Your Rights:
To exercise any of these rights, please contact us at info@compaytence.com. We will respond within the time frames required by applicable laws and regulations.
7. International Data Transfers
7.1 Cross-Border Data Transfers:
Because we operate globally, your information may be transferred to and stored in countries other than your country of residence. If you are located in the European Economic Area (EEA) or other regions with data transfer regulations, we will ensure that adequate data protection measures are in place.
7.2 Legal Safeguards for Transfers:
We rely on standard contractual clauses (SCCs) and other lawful mechanisms for international data transfers, ensuring that your personal data is protected in accordance with applicable privacy laws.
8. Third-Party Websites and Services
Our Services may contain links to third-party websites or platforms. This Policy does not apply to those third-party sites, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any external websites you visit.
9. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected data from a child under 18, we will delete it immediately. If you believe we have collected such data, please contact us at info@compaytence.com.
10. Changes to This Privacy Policy
We may update this Policy from time to time to reflect changes in our Services, legal obligations, or industry practices. Any updates will be posted on our website, and the "Effective Date" will be revised. We encourage you to review this Policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or how we handle your personal information, please contact us using the following details:
Compaytence LLP
Email: info@compaytence.com
Website: https://compaytence.com
We will do our best to address your concerns in a timely manner.
This Privacy Policy reflects our ongoing commitment to transparency, privacy, and data protection. By continuing to use our Services, you acknowledge that you have read and understand this Policy.
